Customer Support Specialist – AI Assisted
Analyse Teletravail.ma
Éligibilité Maroc : Maroc accepté
Cette offre accepte les candidats basés au Maroc.
Pourquoi ? Le Maroc figure explicitement dans les pays autorisés par l'employeur.
Déduit des pays indiqués dans l'annonce d'origine. Vérifiez toujours les conditions avant de postuler.
Faits de l'annonce d'origine (Site carrières de l'employeur)
- Entreprise
- Hire Hangar
- Mode de travail
- 100 % à distance
- Localisation autorisée
- South Africa - Cape Town; Chile - Santiago; Morocco - Casablanca; Philippines - Davao City; South Africa - Johannesburg; Morocco - Rabat; Columbia - Medellín; Peru - Lima; Argentina - Buenos Aires; Ethiopia - Addis Ababa; Panama - Panama City; Mexico - Mexico City
- Contrat
- Contrat / mission
- Métier
- Service client
- Publiée le
- 28 juillet 2026
- Source
- Site carrières de l'employeur
- Dernière vérification
Description de l'offre
Texte d'origine publié par l'employeur, non modifié.
Join Hire Hangar and work with fast-growing global companies while building a long-term career.
Job Title: Customer Support Specialist – AI Assisted
Location: Remote
Time Zone: EST (Working Hours: 8:00 AM – 4:00 PM EST)
Role Overview
We are seeking a Customer Support Specialist to deliver high-quality customer support using AI-assisted tools to improve response time, accuracy, and customer satisfaction. This role supports customers through digital channels and leverages AI to streamline workflows while maintaining a human, customer-first approach.
Key Responsibilities
Provide timely and professional customer support via email, chat, and ticketing systems
Use AI-assisted tools to draft, summarize, and optimize customer responses
Resolve order, product, and account-related inquiries efficiently
Escalate complex issues and collaborate with internal teams as needed
Maintain accurate support records and ticket documentation
Follow support workflows, SLAs, and quality standards
Contribute to improving AI prompts, macros, and support processes
Required Qualifications
Hands-on experience in customer support or customer service roles
Experience using AI tools to assist with customer communication or workflow efficiency
Prior experience working remotely is mandatory, including fluency with remote collaboration tools such as Slack, Zoom, Google Workspace, Asana (or similar), and experience working with US or UK-based companies; applications without this experience will not be considered
Strong written communication skills and attention to detail
Ability to work fixed hours aligned to EST (8:00 AM – 4:00 PM)
Preferred Qualifications
Experience supporting e-commerce or digital-first businesses
Familiarity with ticketing systems and support KPIs
Experience contributing to knowledge bases or help centers
Tools & Technology
Support Platforms: Zendesk, Gorgias, Freshdesk, or similar
AI Tools: ChatGPT, AI-powered macros, or similar
Collaboration: Slack, Zoom, Google Workspace
We connect top talent with vetted employers, competitive pay, and real growth opportunities.
Hire Hangar
La source ne fournit pas de présentation de l'entreprise.
Source
Offre publiée sur le site carrières de l'employeurSite carrières de l'employeur — Voir l'annonce originale
Toujours publiée sur Site carrières de l'employeur — vérifiée il y a 2 h.
Teletravail.ma référence cette annonce et n'est pas l'employeur.
